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The difference between cultures

When my computer broke down in Israel -my screen faded from one moment to another- and I brought it to the repair service, they claimed that my guarantee was not valid, saying that the repair would cost me between 500 and 800$ and it would take them 3 weeks.
They said I dropped my computer -which I didn't-
I disagreed, begged, screamed, saying the truth: this computer had no reason to be NOT under guarantee.
My friends started to doubt me because of the convincing tone of the guy at the repair desk.
I refused to give in and had to scream again to get my computer back.
So, they gave it back, and I continued to work in difficult circumstances, connecting my computer to an external screen.

After arriving in Belgium, I gave the computer in at a repairdesk in Brussels, explained the thing, and giving in the invoice to proove the guarantee.
A week later I have my computer back, without any problems, fixed.

The costs? 0 euro.

Thank you very much ARC Dilbeek.

Posted on August 3, 2004
in Limit of my knowledge

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