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Belgacom Frustration
Telephone conversation:
(Computervoice) Press 1 for invoice, press for activating a service, press 3 for technical questions
(Music for 3 minutes)
(Ringtone)
(A guy that answers)
Me: Hi I need my login and password for xxx.xxx, my casenumber is xxxxxx. You promised me last week to send this, but we didn't receive anything.
He: well let's check. You don't need a login and password for mysql.
Me: Oh sure I do, a host, login and password. and somewhere to connect to that database if possible.
He: ok, so surf to test.xxx.xxx
Me: I get an error?
He: that's not possible. oh, I get an error too... Apparently someone forgot to make you the test server.
Me: Nice, I received a login and pass for the ftp, another login and pass for the test ftp, but I cannot check it? (grumbl, this is going on like this for the last 2 weeks)
He: can you hold on a minute?
Me: sure
(Me, waiting, strange tone appearing, broken connection)
(I try again at their free number.)
(Computervoice) Press 1 for invoice, press for activating a service, press 3 for technical questions
(Music for 3 minutes)
(Ringtone)
(Another guy that answers)
Me: My call was broken, I am Ine, working for xxx.xxx and I am looking for the login and pass of this. There was a guy helping me out.
He: What do you want?
Me: login for MySql.
He: What?
Me: MySql.
He: sorry, let's check. Do you have a moment?
Me: sure
He: Can you repeat your question again?
Me: I need a login for MySql database.
He: hmmmm, do you have a clientnumber?
Me: yep, xxxxxx
He: ok all is up and running.
Me: no it isn't I was talking to a guy and he explained me test.xxx.xxx wasn't made.
He: apparently it is now.
Me: so can I have my login and pass for MySql?
He: I cannot explain this, you have to mail to xxx@xxx
Me: But on my email, they say I have to call this number for technical assistance.
He: But not for that.
Me: But there was a guy helping me out saying all of this on this number.
He: But I can't
Me: So give me the guy
He: I don't know who it is.
Me: sS you tell me, I call a technical number, for technical assistance and I get a guy who knows less about it than me, who has to help me out?
He: For this you have to mail xxx@xxx, we cannot know everything.
Me: So why do you add THIS number 'for technical assistance' to the mail?
He: Sorry I cannot help you.
Ok,
I have a client who's hosting is located at Skynet/Belgacom.
Great.
If it were up to me I'd change it, except for the fact that they have like 60 emailadresses and changing them one by one is a much of a hassle as just leaving the hosting over there.
I thought...
I mean: How hard is it to give me a unix hosting and a mysql password?
How difficult is it to understand that sometimes companies work with external freelance webdesigners?
And why oh why do you get a guy that clearly knows nothing on the matter and checks a database with questions to read you an answer...
This ain't a business service at all. (We don't have a consumer package, no the company I am working for has a rather large bill at Belgacom...)
Suckers.
Really.
I am delayed by 2 weeks because they don't do what they have to do and each time I call something new isn't done.
Update: they finally gave me the info.
Jihaaaaaaa.
Update 2: it isn't working...
Technorati Tags: belgacom, frustration
Posted on June 26, 2006
in Limit of my knowledge
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Comments (1)
Comments
I assume you're using PHP to connect to your MySQL database? You should check whether the setting "register globals" is set to "off". 99% of the hosters do that, but Belgacom doesn't seem to care. It's a serious security flaw.
Posted by Bart | June 26, 2006 9:39 PM