« links for 2006-06-27 | Main | cool card »
Belgacom the sequel...
"Geachte heer, mevrouw,
Bedankt voor uw e-mail. Wij hebben uw bericht aandachtig gelezen.
De informatie die u van de heer De Becker gekregen heeft zijn niet correct.
Hieronder vindt u de juiste:
...
• Wijzig het config.inc.php-bestand met de volgende gegevens:
Naam van de server: localhost
Gebruikersnaam: ******
Paswoord: ******
Naam van de databank: nieks schrijven"
Huh? Nieks schrijven?
As far as I know a database has:
-a login
-a password
-a server where it is hosted.
and
-a name.
Or is this my mistake?
Same answer:
'Onze technische dienst voorziet jammer genoeg geen ondersteuning in verband met de creatie van uw databank.'
Cool, back to the beginning...
I have a hosting at Dreamhost, which does ALL this stuff automatically, gives me the right answers in a minute, and helps me out with a wiki and a support. The wiki answers my questions in 90% of the cases, IF I have any questions...
That hosting costs me almost nothing!
And how come, a hosting at Belgacom costs double, gives me each time WRONG answers and doesn't solve my stuff even when I am PAYING for it?
PS: Yes I figured it out by now. By myself.
The only thing one of these support guys had to do is tell me.
But none of them did.
And yes I am sure some of them do know, and are willing to tell. But that means you have found a pearl amongst empty shields.
If you find yourself that pearl at Belgacom, ask his/her name, and never forget it...
Technorati Tags: annoyance, belgacom
Posted on June 27, 2006
in Limit of my knowledge
Digg this | 
Add to Delicious | Technorati reactions | Permalink | 
Comments (3)
Comments
and? The solution was?
BTW, if you have the name of that belgacom guy, how would you get back to him?
I have similar experiences with their phone lines, and there was no way I could ask for the same person by just dialing the 0800-number, they would not allow me to.
Belgacom is annoying!
Posted by kristof | June 27, 2006 6:57 PM"BTW, if you have the name of that belgacom guy, how would you get back to him?"
When I was a student I worked in a helpdesk of the country's second mobile access provider. We weren't allowed to transfer calls to a person. Looks like it's a common practice in helpdesks. Probably because it causes a productivity issue and a bad service level: if that person is busy another person has to wait for that person to finish before transferring the call. But I'm talking about some years ago.
Ine, "nieks schrijven" makes me laugh. "niks" is an easy word to spell for everyone but they manage to misspell that. And aren't you also supposed to "type" on a computer? Or didn't Belgacom evolve to a digital platform yet?
Posted by Mich | June 28, 2006 12:03 AMthe answer was: open the phpMyAdmin panel, login, make a databse myself WITH name, and do all the rest allover. (It means they did install phpMyAdmin, but not a database...)
Posted by ine | June 28, 2006 9:05 AMIt was SOOO easy to explain, but no one actually did that effort.