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Combell
I am installing a MovableType for a client.
One click install, Maarten would say.
Well... Not when you are at Combell.
I tried to install all necessary stuff on the Combell server:
install perl, install perl module for my sql, install mysql, install php, install install install...
(On all the other servers I installed MT, all of this Perl, mySql, Php and other stuff was already there. I do not understand why Combell doesn't. It is just a pain in the ass... But hey, the client is king and the client decided to take Combell.)
Of course something went wrong, although all the installs were done right, according to the perl check script from MT.
So I try to look for the support : 0800/.... Perfect.
One phone call later:
'If he can solve it'
'Please email'
'Will you be fast?'
'Yes'
That was quite a while ago.
I guess I have a different idea of fast...
Update: as I am writing this, the answer arrived. Just within my limits of fast that is. ;)
Update 2: Hosting trouble the horror. As I was considering to buy a reseller at Combell, I just cancelled that idea... 3 mails and a lot of time further...:
Combell: Wij kunnen geen fout opmerken op systeemniveau hebt u zeker de bestanden correct geupload, sommige moeten in ASCII mode en andere in binary mode. Zoals in de installatie beschreven.
Ine: Na even te googlen krijg ik dit binnen:
"Yes this error is due to the outdated version of DBI.pm on your
server. The latest version should be obtained from CPAN (http://
search. cpan.org) and then installed on your server."
Kunnen jullie die driver updaten aub?
Mvg
Ine
Combell: De globale update van ons systeem staat gepland binnen enkele maanden. Wij kunnen geen individuele account sneller updaten. Misschien kunt u even de correct versie in de extlib plaatsen zoals hieronder beschreven.
Indien u nog vragen hebt, aarzel niet om ons te contacteren.
Met vriendelijke groeten
Stijn
Aarrgh... I mean why do you take a hosting company?
Update 3: Apparently complaining helps. -I wonder why it always comes to that part...- After a long mail they fixed everything. Thank you Combell. Really.
Technorati Tags: combell, hosting horror, support
Posted on August 22, 2006
in Limit of my knowledge
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Comments (3)
Comments
I installed MovableType for a client some days ago. Actually, I didn't installed it myself, I ordered MediaTemple hosting with pre-installed MovableType. So far so good. When logging in I got an ugly error which was caused because of a wrong database password in a config file. After altering the config file everything worked smoothly but I'm a bit disappointed. Their templates are cluttered, especially their CSS files and I'm lacking a good resources on the tags they use. It's very unlikely I'll choose for MovableType again, at first sight, WordPress seems better.
I think Combell's support is great but you need to call them quite a lot :) I recently registered a .fr and .es domain and after one month nothing was registered yet, eventough they received the visa paypment instantly. After a short call it was resolved. Now I'm calling them after every order to double check :)
Posted by Bart | August 22, 2006 11:16 AMI've been a Combell reseller for quite a while and I'm pretty satisfied with them, though I would appreciate if they updated their software more often. Their service however is outstanding. I don't even have to call them whenever I order something ;-)
Posted by Tijs | August 23, 2006 8:30 AMI think every host suffers from this (lack of updates). E.g. I would like to use the MySQL statement "INSERT ON DUPLICATE KEY UPDATE" (this saves me a lot of code) but this is only supported by MySQL 5.0. Which host does offer this version at this moment? Almost none :( Most hosts don't even mention the version (Dreamhost). The perfect host just doesn't exist and I can understand the complexity of offering the most recent version (with the most recent bugs) for all shares sever users.
Posted by Bart | August 23, 2006 10:41 AM