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Help.

Last night I helped iBert out configuring his Ecto account.
Now there is one thing I learned during the years in solving app problems: opening help.
Really. I very often get telephone calls from people asking something 'it doesn't work, I cannot figure it out'.
More than often I do not know the answer myself, but just open the help tab of the program, and find a solution within minutes.
-if the help button doesn't help, in many cases the 'support' section of a site does the trick.-

( Ok, each time that stupid Office Paperclip pops up, I curse it (and if I could I'd erase it forever), but the help tab is a real timesaver in many situations.
You should try it once ;) )

I wonder if that is because we refuse to be 'helped out' by a machine. Or we think we an do it better.
I think marketeers should 're-think' the help button. Maybe it should be named 'support' which sounds more 'advanced' than 'help' as in 'help me I am drawning' ;)

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